| Problem | Likely Cause | Fix | |---------|--------------|-----| | | Performer hasn’t enabled clip sales or you lack sufficient tokens | Purchase more tokens or ask the performer to enable the clip option. | | Video plays but no face view | The performer may have the face cam off for that session | Politely request to turn the face cam on; respect if they decline. | | Payment declined | Card blocked for adult content or insufficient funds | Use an alternative payment method (crypto, platform tokens) or contact your bank. | | VPN disconnects | Unstable VPN server | Switch to a different server/location, or use a wired connection. | | Account flagged | Suspicious activity (e.g., rapid tip spamming) | Contact the site’s support, verify identity if requested, and slow down activity. |
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