On many smartphones, when an unknown prison number appears, the screen offers options: “Accept,” “Decline,” or “Block this Caller.” If you swipe the wrong way or your phone is in your pocket, one tap permanently adds the prison’s outgoing number to your block list.
Before you can unblock a call, you must identify why the block occurred. Most prison phone systems, such as Securus, GTL (Global Tel Link), or IC Solutions, trigger blocks for several specific reasons: how to unblock a prison call
Prisons use third-party companies to manage calls. If your number is blocked at the system level (often due to billing issues or security flags), you must contact the specific provider: GTL (Global Tel Link): Call their customer service at 800-483-8314 to resolve billing or block issues. Securus Technologies: Log in to your Securus Online Account under "Manage Prepaid Account" to toggle blocks, or call 972-734-1111 ICSolutions: On many smartphones, when an unknown prison number
To unblock a prison call, you must first identify where the block is occurring: at the , with the third-party phone provider (like Securus or GTL), on your phone's hardware/software , or through your service carrier . 1. Unblocking via the Service Provider If your number is blocked at the system
Most prisons use specific vendors to handle inmate calling. If you accidentally pressed a digit (often "9" or "7") during a call to block future communication, you must contact these providers directly to remove the restriction.
Sarah sat at her table, heart racing. She knew the prison system didn't give second chances for missed calls. She had to move fast.