Never Split The Difference By Chris Voss Pdf |verified| Now

When someone makes an accusation or a demand, most people defend themselves. Wrong move. Voss suggests simply repeating the last one to three words the person just said, in a questioning tone.

David stopped tapping his pen. He looked up, surprised. The wind had been taken out of his sails. "Well," David mumbled, "It’s just frustrating. We have shareholders to answer to." never split the difference by chris voss pdf

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