The tool will only work if the printer is first placed in a special "Service Mode" state. The standard procedure for many Pixma models is:
Try the official Canon Service Tool v5000+ from a Canon service center — or use a third-party resetter box (hardware, $15–30) which is safer than random .exe files. canon service tool v4713 download link
Finding a reliable download for the Canon Service Tool v4713 The tool will only work if the printer
: The WIC Reset Utility is a popular alternative that supports many Canon models and is often easier to use than the official Service Tool, though it requires a "Reset Key" purchase. Important Safety and Usage Warnings canon service tool v4713 download link
Service Tools for Canon Printers | Page 4 | PrinterKnowledge
